All information held at the practice is confidential from the most sensitive diagnosis, to having visited the surgery or even being registered at the practice. The duty of confidentiality owed to a person under 16 is as great as the duty to any other person.
The doctors and all staff have access to patient information and patients are protected by the Data Protection Act 1998 and Caldicott regulations to ensure absolute confidentiality. This practice is fully computerised and passwords are used to ensure confidentiality. We are not a training practice.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area. Alternatively you can write to the Practice Manager and post or pass to any member of staff. There is also an online suggestions / feedback service.
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
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